Transformational Leadership Capacity ("TLC," "we," "us," or "our"), operated by Tyge Aleksander, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Schedule a consultation or coaching engagement
- Submit a support request through our website
- Communicate with us via email, text, or other means
- Subscribe to our mailing list or newsletter
- Enter into a coaching agreement or service contract
This information may include your name, email address, phone number, billing information, professional background, and any other details you choose to share.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on each page through cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party services we use, such as Google Calendar (for scheduling), payment processors (for billing), and email service providers.
2. How We Use Your Information
We use the information we collect to:
- Deliver coaching, consulting, and architecture services
- Schedule, conduct, and follow up on sessions
- Process payments and manage billing
- Respond to support inquiries and communications
- Send service-related updates, scheduling reminders, and resources
- Send marketing communications (only with your consent — you can opt out at any time)
- Improve our website, services, and user experience
- Comply with legal obligations and protect our legal rights
3. Confidentiality of Coaching Sessions
All coaching sessions are confidential. Information shared during sessions is held in the strictest confidence and will not be disclosed to any third party except in the case of imminent harm to self or others, or as otherwise required by law. This confidentiality commitment is in addition to and separate from the data privacy practices described in this policy.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: With trusted third parties who assist us in operating our business (e.g., payment processors, scheduling tools, email platforms), bound by confidentiality obligations.
- Legal compliance: When required by law, court order, or to protect our legal rights or the safety of others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
- With your consent: In any other case, only with your explicit permission.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for processing where consent is the legal basis
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at tyge@tygealeksander.com.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and improve our services. You can control cookies through your browser settings, though disabling them may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites (such as scheduling platforms or social media). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
11. International Users
Our services are operated from the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or via email when appropriate.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tyge Aleksander
Transformational Leadership Capacity
Email: tyge@tygealeksander.com